Stop the callouts that don’t need an engineer.
Roughly four in ten heat pump and solar callouts are for things the customer could resolve themselves. OpenHouse Care gives every installation its own AI assistant, branded for your business, trained on the systems you actually installed.
The Market
The Irish installer market just changed shape.
3,609
Heat pumps installed under SEAI schemes in 2024. A record year, up 13% on 2023.
400,000
The Irish government's heat pump installation target by 2030. The current run rate gets to roughly 51,400.
€616m
SEAI investment in 2024 in home energy upgrades. The installer market is scaling fast.
The math, when we do it together
Different installers run very different ratios of avoidable to genuine callouts depending on the systems installed and the quality of handover documentation. We’d rather not invent the numbers for your operation. On a demo call, bring your callout log for the last three months and we’ll do the math against what OpenHouse Care would catch. If the saving doesn’t pay for the platform several times over, we’ll tell you straight.
Sources: SEAI Record Year of Progress 2024 (3,609 heat pumps installed, €616m invested); SEAI National Retrofit Plan (400,000 heat pump target by 2030); ESRI report, March 2026 (current run-rate analysis).
Your Brand, In Front
Branded for you. Trained on your installations.
Customers see your name, not ours. The assistant knows what you installed, when you installed it, and what to do when something goes wrong. The trust stays with your brand. The callouts that actually need you, still come to you.
Acme Renewables
Your installer’s support
My Daikin Altherma is showing E5. What does that mean?
E5 is a flow temperature sensor issue on your Daikin Altherma 3 R.
Let’s try a 90-second check first. If that doesn’t fix it, we’ll book a technician for you.
Acme Renewables support
Daikin Altherma 3 R, installed March 2024
E5 means your heat pump has detected a flow temperature sensor issue. Nine times out of ten this is a connection on the sensor wiring that has worked loose during a cold snap.
Here’s the 90-second check, recorded by our team for this exact unit. If the check doesn’t resolve it, this is a real one. Book a technician below and we’ll be out.
E5 sensor wiring check
Recorded by Acme Renewables, 1m 28s
Acme Renewables shown as a placeholder. In production, the assistant carries your name, your colours, your logo.
How Care Works
Three steps, no curve.
Onboard your installations.
Add your installation base. Heat pumps, solar arrays, HVAC, EV chargers. Each installation is registered against the customer's home, with the system specs the assistant needs.
Customers get a branded portal.
QR code at handover. Customer scans, links their installation to the portal. The assistant is now available 24/7 in your branding.
You see what's happening.
On the installer side, you see every question, every resolved issue, every callout that did need an engineer. Patterns surface. Training improves. Your operation gets leaner.
What Care Does
Four jobs, off your van.
A branded customer assistant.
24/7 support in your branding. Trained on the specific systems you installed. Customers get the right answer the first time.
Telemetry integrations.
Huawei FusionSolar, Daikin ONECTA, SolarEdge, and growing. The assistant reads live system data where the integration exists.
Callouts that do need you, routed to you.
When the issue is real, the customer is taken straight to your booking flow. You don't lose the work, you just lose the avoidable trips.
Patterns across your installation base.
Every question and every callout gives you data on what's failing, where, and how often. Your next install is informed by your last hundred.
Built For You
You probably recognise one of these.
Heat pump and HVAC installers.
Managing 500 to 5,000 active installs. Care drops your avoidable callouts and gives you data on what your fleet is actually doing.
Solar PV and battery installers.
Customers want to understand their system. Care gives them the answers without your phone ringing every week about a normal nighttime drop.
Multi-system installers.
Heat pump plus solar plus battery plus EV charger in the same home. Care holds the whole system in one place for the customer and one dashboard for you.
Built by people who already work with developers.
OpenHouse is a property platform used by developers across Ireland. Care exists because the same homes that come out of those developments have heat pumps and solar arrays that need ongoing care. We already sit between developers and homeowners. Care extends that to installers.
See it on your actual installation base.
A demo takes thirty minutes. Bring the spec of one of your typical installations and we’ll show you exactly what your customer’s experience would look like in Care, branded for you.
Or email sam@openhouseai.ie with questions first.
Part of the OpenHouse platform.
Care is one module of six. Same data, different surfaces, one platform that runs every stage of a home.