Stop the callouts that don’t need an engineer.
A share of every installer's callouts are for things the customer could have resolved with the right guidance. Your own callout log will tell us how big that share is for you. Care gives every installation an assistant branded for your business, trained on the systems you actually installed.
The Market
The Irish installer market just changed shape.
3,609
Heat pumps installed under SEAI schemes in 2024. A record year, up 13% on 2023.
400,000
The Irish government's heat pump installation target by 2030. The current run rate gets to roughly 51,400.
€616m
SEAI investment in 2024 in home energy upgrades. The installer market is scaling fast.
The math, when we do it together
Different installers run very different ratios of avoidable to genuine callouts depending on the systems installed and the quality of handover documentation. We’d rather not invent the numbers for your operation. Bring your last three months of callouts. We’ll identify which ones Care could have handled and calculate the value using your own numbers. If the saving doesn’t pay for the platform several times over, we’ll tell you straight.
Run the callout calculationSources: SEAI Record Year of Progress 2024 (3,609 heat pumps installed, €616m invested); SEAI National Retrofit Plan (400,000 heat pump target by 2030); ESRI report, March 2026 (current run-rate analysis).
Your Brand, In Front
Branded for you. Trained on your installations.
Customers see your name, not ours. The assistant knows what you installed, when you installed it, and what to do when something goes wrong. The trust stays with your brand. The callouts that actually need you, still come to you.
Your Brand Renewables
Your installer’s support
My Daikin Altherma is showing E5. What does that mean?
E5 is a flow temperature sensor issue on your Daikin Altherma 3 R.
Let’s try a 90-second check first. If that doesn’t fix it, we’ll book a technician for you.
Your Brand Renewables support
Daikin Altherma 3 R, installed March 2024
E5 means your heat pump has detected a flow temperature sensor issue. This is often just a connection on the sensor wiring that has worked loose during a cold snap.
Here’s the 90-second check, recorded by our team for this exact unit. If the check doesn’t resolve it, this is a real one. Book a technician below and we’ll be out.
E5 sensor wiring check
Recorded by Your Brand Renewables, 1m 28s
“Your Brand Renewables” is a placeholder, not a customer. In production the assistant carries your name, your colours, your logo.
Reads the real system
It knows the difference between a scare and a callout.
When a customer’s system exposes live data, Care reads it and screens the problem against the exact unit you installed. An intermittent sensor gets a 90-second self-check. A genuine fault goes straight to your booking flow, with the context attached.
Care never replaces certified engineering diagnosis. It filters the calls that never needed an engineer, and routes the real ones to you.
Every question and callout feeds one console, so you see what your whole installation base is doing, and what keeps failing.
First integration targets
Live status is confirmed per system, for your installation base, on the call. We don’t claim an integration you can’t use.
Your fleet, live
Every question and callout, one console
Recent activity
Daikin Altherma · E5
Sensor check resolved it
Mitsubishi Ecodan · E4
Low flow — callout booked
SolarEdge · night drop
Explained, no callout
Battery · capacity query
Answered from the manual
This month
Callouts avoided
Engineer-days saved
Recurring pattern
E5 after cold snaps — 9 homes. Add it to the winter handover pack.
Illustrative console. Figures marked “Example” are for illustration, not real customer data.
How Care Works
Three steps, no curve.
Onboard your installations.
Add your installation base. Heat pumps, solar arrays, HVAC, EV chargers. Each installation is registered against the customer's home, with the system specs the assistant needs.
Customers get a branded portal.
QR code at handover. Customer scans, links their installation to the portal. The assistant is now available 24/7 in your branding.
You see what's happening.
On the installer side, you see every question, every resolved issue, every callout that did need an engineer. Patterns surface. Training improves. Your operation gets leaner.
What Care Does
Four jobs, off your van.
A branded customer assistant.
24/7 support in your branding. Trained on the specific systems you installed. Customers get the answer for their exact system, not a generic script.
Telemetry integrations.
Daikin ONECTA, SolarEdge and Huawei FusionSolar are the first targets. Live status is confirmed per system on your call, and the assistant answers from the installation record either way.
Callouts that do need you, routed to you.
When the issue is real, the customer is taken straight to your booking flow. You don't lose the work, you just lose the avoidable trips.
Patterns across your installation base.
Every question and every callout gives you data on what's failing, where, and how often. Your next install is informed by your last hundred.
Built For You
You probably recognise one of these.
Heat pump and HVAC installers.
Managing 500 to 5,000 active installs. Care drops your avoidable callouts and gives you data on what your fleet is actually doing.
Solar PV and battery installers.
Customers want to understand their system. Care gives them the answers without your phone ringing every week about a normal nighttime drop.
Multi-system installers.
Heat pump plus solar plus battery plus EV charger in the same home. Care holds the whole system in one place for the customer and one dashboard for you.
Built by people who already work with developers.
OpenHouse is a property platform used by developers across Ireland. Care exists because the same homes that come out of those developments have heat pumps and solar arrays that need ongoing care. We already sit between developers and homeowners. Care extends that to installers.
See it on your actual installation base.
Bring your last three months of callouts. We’ll identify which ones Care could have handled and calculate the value using your own numbers, on a thirty-minute call.
Or email sam@openhouseai.ie with questions first.
The same home record, extended to installers.
Care runs on the record OpenHouse already keeps for every home. Developers run their schemes on it, homeowners ask it questions, and Care extends it to the people who keep the energy systems running.